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Domain Hosting Basics

Website Security

Email and Databases Limits

FAQs about our domain hosting

There are several ways to maximise your domain experience

What exactly am I getting hosting with TertiaryDNS

You will have your domain hosted on one of our server.
You have access to a Control Panel to allow you manage all your domain resources
You will be able via the Control Panel create and manage all your email accounts
You will be able to manage your website and also access to it
Your comprehensive email tools will give you total control over how your email users access their mail accounts
You will be able to create datbases for your website
You will be able to create and manage FTP accounts for your domain
You will be able to raise support tickets if the need arises
You will be able to run the demo account to familiarise your users with the use of the Control Panel and also the different methods to retrieve your mail via the browser, laptop and other mobile devices

Can I do my own backups and transfer to another location

We encourage all our customers to have alternative backups for their data simply because we believe that it provides confidence in our motives and also inspires avoiding a single point of failure for your data.
Our management tools from the Control Panel will provide you a number of options on how to backup your data and transfer remotely either by FTP or SSH
You are also to automate these backups using cron if you have the technical skills to use that tool.
Please note you cannot use your backups to exceed your package data quota of disk space

Am I limited by the number of forwarders, auto replies or vacation messages I can create

Technically no limits, if you hit a limit please contact us and it will be resolved promptly

Am having difficulties setting up our mobile devices to retrieve our mail

First line of support is to send an email to android@dspyder.com, you should immediately get an auto reply with instructions on how to setup it up on your phone, this provides support for both Android and Iphones.
With Iphones we do get additional calls, we are alawys available to help, please send an email to support@dspyder.com and an technical agent will take up your case
DO NOT connect to any unsafe link to collect your mail, your browser should alert you that the link is unsafe

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IN CASE YOU NEED HELP

Here are several ways to contact us

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Help & Support

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FAQ didnt solve your problem?

Here are several ways to contact us

Are your templates responsive?

You can issue either partial or full refunds from the Dashboard or via the API. When you refund a charge, the fees you paid to accept the payment are also returned to you onec quam felis, ultricies nec.

How can I update my email?

You can issue either partial or full refunds from the Dashboard or via the API. When you refund a charge, the fees you paid to accept the payment are also returned to you onec quam felis, ultricies nec.

How can I keep my account private?

You can issue either partial or full refunds from the Dashboard or via the API. When you refund a charge, the fees you paid to accept the payment are also returned to you onec quam felis, ultricies nec.

Why can't I reset my password?

You can issue either partial or full refunds from the Dashboard or via the API. When you refund a charge, the fees you paid to accept the payment are also returned to you onec quam felis, ultricies nec.